Conversations API | Twilio (2024)

Conversations API

Drive engagement with scalable, multiparty conversations and grow revenue. Consumers spend 20% more on average with businesses that offer conversational messaging*.

Start for free

Integrate once and scale conversations on a flexible messaging platform

Conversations API | Twilio (1)

Conversations API | Twilio (2)

Conversational messaging across preferred channels

Create 1-to-1 or multiparty conversations for customer care and conversational commerce. Get to market quickly with web and mobile SDKs, and create custom conversational experiences with just a single API.

Use Cases

High quality conversational messaging with global reach

Conversational commerce

Increase conversions and drive more sales with conversational messaging for retail, ecommerce engagement, and more.

Customer care

Support consumers in crucial moments of their journey with scalable, two-way customer care and support.

Digital marketplace

Connect customers to the parties that best meet their needs for eCommerce, recruiting, and more through conversational messaging.

Relationship management

Build and maintain lasting customer relationships from anywhere using convenient, multichannel conversational messaging.

“Twilio had the features we needed, and performed well in financial modeling; but most importantly, our engineers were excited to use it.”

“The system we built allows dealers to meet customer demands and allows us—Carsforsale.com—to provide analytics and insights that dealers can use to create more personal interactions and plan their business.”

“Twilio not only gives us a browser based solution, but also the ability to easily add features like phone calls, chat, and SMS.”

Channels

Cross-channel text and media support on your customers’ favorite channels

  • SMS

    Reach consumers worldwide for conversational commerce and care without requiring an application.

  • MMS

    Improve customer satisfaction and offer quick support with rich media directly in the conversation.

  • Conversational chat

    Engage customers seamlessly with an integrated, in-app, or web chat experience.

  • Facebook Messenger

    Connect to billions with rich messaging, live cross-channel support, and ads that click to message.

  • Google’s Business Messages

    Start conversations with customers directly from Google Search, Maps, and owned channels.

  • WhatsApp

    Provide customer care and commerce, notifications, and promotions on the world’s most popular messaging app.

Developer Resources

Read the Docs

Explore quick-start guides, SDKs, our comprehensive resource library, and a free demo to kickstart your build with the Conversations API.

Read Conversations API Docs An icon of a outbound link arrow Get started with MessagingX

Create a WhatsApp message

// Download the helper library from https://www.twilio.com/docs/node/install// Find your Account SID and Auth Token at twilio.com/console// and set the environment variables. See http://twil.io/secureconst accountSid = process.env.TWILIO_ACCOUNT_SID;const authToken = process.env.TWILIO_AUTH_TOKEN;const client = require('twilio')(accountSid, authToken);client.conversations.v1.conversations .create({friendlyName: 'Friendly Conversation'}) .then(conversation => console.log(conversation.sid));
# Download the helper library from https://www.twilio.com/docs/python/installimport osfrom twilio.rest import Client# Find your Account SID and Auth Token at twilio.com/console# and set the environment variables. See http://twil.io/secureaccount_sid = os.environ['TWILIO_ACCOUNT_SID']auth_token = os.environ['TWILIO_AUTH_TOKEN']client = Client(account_sid, auth_token)conversation = client.conversations \\ .v1 \\ .conversations \\ .create(friendly_name='Friendly Conversation')print(conversation.sid)
// Install the C# / .NET helper library from twilio.com/docs/csharp/installusing System;using Twilio;using Twilio.Rest.Conversations.V1;class Program{ static void Main(string[] args) { // Find your Account SID and Auth Token at twilio.com/console // and set the environment variables. See http://twil.io/secure string accountSid = Environment.GetEnvironmentVariable("TWILIO_ACCOUNT_SID"); string authToken = Environment.GetEnvironmentVariable("TWILIO_AUTH_TOKEN"); TwilioClient.Init(accountSid, authToken); var conversation = ConversationResource.Create( friendlyName: "Friendly Conversation" ); Console.WriteLine(conversation.Sid); }}
// Install the Java helper library from twilio.com/docs/java/installimport com.twilio.Twilio;import com.twilio.rest.conversations.v1.Conversation;public class Example { // Find your Account SID and Auth Token at twilio.com/console // and set the environment variables. See http://twil.io/secure public static final String ACCOUNT_SID = System.getenv("TWILIO_ACCOUNT_SID"); public static final String AUTH_TOKEN = System.getenv("TWILIO_AUTH_TOKEN"); public static void main(String[] args) { Twilio.init(ACCOUNT_SID, AUTH_TOKEN); Conversation conversation = Conversation.creator() .setFriendlyName("Friendly Conversation").create(); System.out.println(conversation.getSid()); }}
<?php// Update the path below to your autoload.php,// see https://getcomposer.org/doc/01-basic-usage.mdrequire_once '/path/to/vendor/autoload.php';use Twilio\\Rest\\Client;// Find your Account SID and Auth Token at twilio.com/console// and set the environment variables. See http://twil.io/secure\$sid = getenv("TWILIO_ACCOUNT_SID");\$token = getenv("TWILIO_AUTH_TOKEN");\$twilio = new Client(\$sid, \$token);\$conversation = \$twilio->conversations->v1->conversations ->create([ "friendlyName" => "Friendly Conversation" ] );print(\$conversation->sid);
# Download the helper library from https://www.twilio.com/docs/ruby/installrequire 'rubygems'require 'twilio-ruby'# Find your Account SID and Auth Token at twilio.com/console# and set the environment variables. See http://twil.io/secureaccount_sid = ENV['TWILIO_ACCOUNT_SID']auth_token = ENV['TWILIO_AUTH_TOKEN']@client = Twilio::REST::Client.new(account_sid, auth_token)conversation = @client.conversations .v1 .conversations .create(friendly_name: 'Friendly Conversation')puts conversation.sid
# Install the twilio-cli from https://twil.io/cl*twilio api:conversations:v1:conversations:create \\ --friendly-name "Friendly Conversation"
curl -X POST "https://conversations.twilio.com/v1/Conversations" \\--data-urlencode "FriendlyName=Friendly Conversation" \\-u \$TWILIO_ACCOUNT_SID:\$TWILIO_AUTH_TOKEN

Quickly implement multichannel conversational messaging

Support conversations across preferred channels

  • Multichannel messaging

    Support SMS, MMS, chat, WhatsApp, Google’s Business Messages, and Facebook Messenger.

  • Cross-channel orchestration

    Maintain conversations with customers across channels without the need for additional code.

  • Media support

    Display photos, videos, and other file types seamlessly across channels.

  • Delivery statuses

    View message delivery and read receipts across channels in message logs.

Conversations API | Twilio (3)

Conversations API | Twilio (4)

Define your conversational messaging

  • Web SDKs

    Use pre-built framework for browser-based chat applications to connect backend and frontend databases.

  • Mobile SDKs

    Quickly deploy in-app chat with SDKs across Android and iOS devices.

  • Quick Deploy Applications and UI Kits

    Get to market faster with full-featured Swift and Kotlin apps for iOS and Android.

  • Scale conversations

    Have 1:1 conversations with thousands of customers or one conversation with up to 1,000 people.

Conversations API | Twilio (5)

Conversations API | Twilio (6)

Deliver a custom conversational experience

  • Custom attributes

    Customize any part of the conversation—user, participant, or message—for an experience unique to your business.

  • Participant management

    Add or remove participants and assign roles via the API.

  • Scoped webhooks

    Add an intelligent assistant or Twilio Studio flow to a specific conversation and define an escalation path.

  • Message persistence

    Maintain conversation history for ongoing context with every interaction.

Conversations API | Twilio (7)

Conversations API | Twilio (8)

Ensure compliance in every interaction

  • Cloud-based archives

    Maintain a threaded archive of participants and message history.

  • States and timers

    Define conversations as active, inactive, or closed—and set conversation expiration time.

  • Advanced opt-out

    Customize opt-ins and opt-outs for local regulations and languages in the Console.

  • HIPAA eligibility

    Deliver HIPAA-compliant patient care with SMS and chat.

Conversations API | Twilio (9)

Conversations API | Twilio (10)

Combine the power of conversations with AI

  • Keep the conversation going

    Optimize deliverability with our AI-powered real-time routing algorithms.

  • Automate the conversation

    Integrate with chatbots to automate responses to incoming messages.

  • Use your customer data

    Leverage valuable data from customer conversations with AI and the Twilio Segment CDP to enrich customer profiles and unlock new insights.

Conversations API | Twilio (11)

Conversations API | Twilio (12)

Conversations API | Twilio (13)

Conversations API | Twilio (14)

Resources

The Total Economic Impact™ of Twilio Messaging

A commissioned study conducted by Forrester Consulting found Twilio Messaging provided a 3% increase in messages delivered, a 15% improvement among development teams, and a 30 to 40% opt-in rate for SMS marketing.

View the 2023 study

Pricing

Scalable conversationalmessaging with flexible pricing

Only pay for the messages you send with monthly, per-user pricing. No subscriptions, and get additional volume and committed use discounts as you scale.

See pricing Start for free

*Twilio Conversational Messaging: The Next Storefront Experience

Conversations API  | Twilio (2024)

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